Available for new projects
STRATEGY
ORGANIZATION
IMPACT

Turning complexity into beautiful human experiences.

Enterprise · Fintech · Motion · Vibe Coding13+ Years
Karina Groppa — Senior UX/UI Designer
Currently
UnitedHealthcare — Medicare & Retirement
About

Designing the human
side of technology.

Thirteen years building products that work and feel right — across enterprise platforms, fintech apps, wellness systems, motion design, UX writing, and everything in between.

Right now I'm embedded inside UnitedHealthcare's Medicare & Retirement division — one of the most regulated and complex product ecosystems in the US. Before that: a design system from scratch for a Chilean bank, a motorcycle insurance product launched from zero, wellness platforms, streaming apps, and over fifty companies that trusted me with their digital products.

I care deeply about the intersection of beauty and purpose. About craft that earns trust. About showing up with full ownership — from the first research session to the final developer handoff. Design is both the discipline and the result.

13+Years designing digital products
50+Clients and companies across industries
M+Users reached — enterprise platforms & consumer apps
Available for new projectskarina.groppa@gmail.com
Selected Work

Ideas that turned
into impact.

Enterprise, fintech, insurtech, consumer — projects where design skill alone wasn't enough to ship.

012023–2024Flagship

UnitedHealthcare M&R

Medicare & Retirement — Enterprise UX Ecosystem

Regulated Enterprise · Complex Systems · High-Stakes UX

VPP — Medicare Plan Details Redesign
Drug Cost Estimator
Group Retiree & OLE
Abyss 2.0 Design System Migration

Embedded inside one of the largest health insurance ecosystems in the US — designing for millions of elderly Americans making critical decisions about their healthcare. Medicare plan details, drug cost estimation, design system migration. The kind of work where a confusing interface isn't a UX issue — it's a missed prescription or a wrong plan enrollment.

EnterpriseProgressive DisclosureDesign SystemsAccessibilityRegulated UXWCAG 2.1
Scale
Millions of Medicare members
022022–2023

UHC Rewards & Surest

Wellness & Engagement — Behavioral UX at Scale

Enterprise · Behavioral Design · Health Data

Rewards & Incentive Flows
Surest — HSA Integrations
Health Connect Data Sync
Terminated Member Experience

Designed the rewards, wellness and engagement ecosystem inside UHC — where behavioral psychology meets health data privacy, cross-platform sync and enterprise compliance. Built flows that motivate action without manipulation: earnings expiration states that create urgency but preserve trust, HSA integrations that feel seamless, and Health Connect data sync that users actually consent to.

Behavioral DesignWellness UXHealth DataCross-platformEnterpriseFigma
Scale
UHC active members
032025

Santander Prendarios

Loan Experience Redesign

Fintech · UX Research · Conversion Optimization

Redesigned the digital loan experience for Santander Prendarios — one of Argentina's largest banks — to increase user participation and conversion rates. Simplified a complex multi-step loan application into something fast, transparent and self-managed. Removed friction at every step, built trust through clarity, and made a traditionally opaque process feel like a product built for humans.

FintechBankingUX ResearchConversionProduct Design
Scale
National banking platform
042024

Río Uruguay Seguros

Motorcycle Insurance — 0→1 Digital Product

InsurTech · Mobile · Motion Design

Helped one of Argentina's largest traditional insurance companies think, design and launch a new motorcycle insurance product from scratch. Took an entirely analog category into digital — building the product logic, the UX flows, the visual system and the motion design for a company that had never shipped a standalone digital product before.

InsurTechProduct Design0→1Motion DesignMobileWeb
Scale
National insurance market
Skills

Human skills for
digital experiences.

Craft, strategy, and the ability to operate inside environments that most designers find overwhelming.

Design

Craft & Execution

UX/UI DesignInteraction DesignInformation ArchitectureProgressive DisclosureDesign SystemsVisual DesignMotion & Micro-interactionsAccessibility (WCAG 2.1)Cognitive Load ReductionData VisualizationMobile UX (iOS/Android)Responsive DesignError State & Edge Case DesignDesign Tokens
Process

Strategy & Navigation

UX ResearchUser InterviewsUsability TestingJourney MappingAmbiguity NavigationStakeholder AlignmentDesign Rationale CommunicationGovernance & Review FacilitationCross-functional CollaborationService DesignCompetitive AnalysisHeuristic EvaluationDesign ThinkingAgile / Scrum
Tools & Domain

Tools & Hard Contexts

Figma (Advanced)Auto Layout & Component ArchitectureFigJamProtopieFramerMaze / UserTestingMiroNotion / ConfluenceZeroheightJira / LinearVibe CodingRegulated Industry UXHealthcare / MedicarePharma Compliance UXFinancial Services UXEnterprise Legacy Systems

The real design challenge in regulated industries isn't the interface. It's the organization, the compliance constraints, the domain terminology, and the ambiguity — all arriving at once. Learning to navigate that is what separates good designers from designers who can actually ship.

Experience

Built across
industries.

Thirteen years of product design — from enterprise healthcare platforms to fintech apps, motion design, UX writing and a design system built from scratch for a Chilean bank.

Education
Master's in UX/UI — ExD
2024
Digital & Interactive Communication (UX/UI) — UCA
2016 — 2021
Graphic Design & Visual Communication — Da Vinci
2011 — 2014
Notable clients
UnitedHealthcareMedicare & Retirement · embedded
SantanderPrendarios · fintech platform
BCIBciPlus · banking design system
European UnionGraphic & UI design
PfizerPharma digital platform
Volunteer & Community
Lipedema ArgentinaFounder — 2019 to present
ADP ListUX/UI Mentor
TEDxVisual Designer 2020–2021

UX/UI Designer — Medicare & Retirement

UnitedHealthcare · MentorMate·Full-time · Enterprise Embedded
2024 — Present

Leading UX for key enrollment and pre-enrollment experiences inside one of the most complex and highly regulated product ecosystems in the US — designing for older adults making critical decisions about their health coverage.

  • Leading high-impact AEP workstreams — timeout flows, educational banners and plan selection logic — ensuring usability and regulatory alignment under strict compliance constraints.
  • Medicare Plan Details (VPP) — Redesigned how health plan value is communicated to elderly users, solving content density, progressive disclosure and CTA hierarchy across responsive, accessibility-first layouts.
  • Drug Cost Estimator — Translated incomprehensible insurance concepts (deductible stages, coverage tiers, catastrophic coverage) into navigable experiences with inline education systems and contextual coachmarks.
  • Designing and presenting interactive Figma prototypes for stakeholder alignment and user testing — collaborating with engineering, legal and content teams throughout.
  • Contributing to process improvement: organizing copy logic, streamlining design handoff and maintaining consistency across product teams.
EnterpriseRegulated UXAccessibilityWCAG 2.1FigmaStakeholder Alignment

UX/UI Designer — Rewards & Wellness

UnitedHealthcare · MentorMate·Full-time · Enterprise Embedded
2024

End-to-end UX/UI design for a nationwide wellness platform incentivizing healthy behaviors through a points-based system — where behavioral design, health data trust and enterprise compliance meet.

  • Shaped full user journeys for the rewards ecosystem: activity summaries, earning states, earnings expiration (urgency without manipulation) and new user activation flows.
  • Created high-fidelity prototypes and integrated microinteractions to enhance engagement and guide behavior without dark patterns.
  • Collaborated with product managers, engineers and content strategists to align on MVP scope and define experimentation strategies.
  • Supported A/B testing efforts — delivering testable component variants iterated from analytics and qualitative feedback.
  • Established scalable design patterns and improved overall product clarity and usability across the platform.
Behavioral DesignWellness UXA/B TestingHealth DataEnterpriseFigma

UI Lead & Designer

SwagCharm·Full-time · Product
2023 — 2024

Led the UI team designing, creating and implementing a scalable design system — while mentoring junior designers and building the component infrastructure that product and engineering relied on.

  • Led the design, creation and rollout of a scalable UI design system used across the product.
  • Developed standardized UI components and tooling that improved team productivity and code delivery consistency.
  • Collaborated with development and product teams to bridge design and implementation.
  • Mentored junior designers — giving structured feedback and guiding their professional growth.
Design SystemsUI LeadComponent ArchitectureMentoringFigma

UX/UI Designer

BCI — Ki Teknology · Nisum·Full-time · Enterprise
2022 — 2024

Designed the BciPlus digital experience for a major Chilean bank — building the product's Figma library from scratch, designing across mobile and desktop, and working inside a multi-disciplinary team with strict brand and compliance guidelines.

  • Led design, creation and organization of the BciPlus Figma library from scratch for a brand-new banking product.
  • Designed and prototyped solutions for business and consumer flows; coordinated with development to ensure implementation quality.
  • Applied cashback platform requirements for the South American market — bridging UI/UX, PO and dev in a cross-functional workflow.
  • Ensured consistent compliance with mobile and desktop UI/UX criteria based on library, guidelines and brand manual.
FintechBankingDesign SystemComponent LibraryCross-functionalFigma

UX/UI Designer — Motion & UX Writing

Paisanos·Full-time · Agency
2020 — 2022

Principal designer for 10+ recognized companies — delivering UX strategy, motion design, UX writing and high-fidelity product design. Worked directly with clients and stakeholders across fintech, insurtech, streaming and more.

  • Principal designer on 10+ client projects including Santander Prendarios, Río Uruguay Seguros and Flixxo — from research and IA through final interactive prototypes.
  • UX Writer for 4 clients — writing interface copy, onboarding flows and micro-copy that simplified complex products for everyday users.
  • Delivered motion design and animated UI components using After Effects — bringing products to life beyond static screens.
  • Conducted user research, designed wireframes, storyboards and user flows; delivered assets to development with full specification.
Motion DesignUX WritingFintechInsurTechResearchAfter EffectsFigma

UX/UI Designer & Mentor

Freelance — 50+ clients·Freelance · Various
2017 — 2022

Designed independently for 50+ companies across branding, digital products, motion and UI — including the European Union, Santander and Lasfor. Simultaneously taught UX/UI at Coderhouse and mentored entrepreneurs at Potencia Digital.

  • Worked with 50+ companies and clients across Argentina and internationally — including the European Union, Santander and global NGOs.
  • Advanced UX/UI Tutor at Coderhouse — guided 25+ students per cohort from UX research through high-resolution functional prototypes.
  • Design Thinking Mentor at Potencia Digital — facilitated workshops, interviews, journey maps and value proposition canvases for female entrepreneurs.
  • Created brand identities, motion graphics, video content, prototypes and design systems across diverse industries.
FreelanceTeachingBrand IdentityMotion GraphicsUX EducationDesign Thinking
Contact

The future is AI-powered.Great experiences are still human.

Let's create something great together.

Find me on
Buenos Aires, Argentina·karina.groppa@gmail.com·behance.net/karinagroppaa