UnitedHealthcare M&R
Medicare & Retirement — AI-Adjacent Enterprise UX
Regulated Enterprise · AI-Adjacent UX · Complex Systems
Embedded inside one of the largest and most regulated health insurance ecosystems in the US. A significant part of this work involves AI-adjacent experiences — designing how AI-generated information is surfaced to elderly users, how automated recommendations communicate trust and transparency, and how intelligent systems integrate into enterprise workflows for people who are already cognitively overloaded. Four concurrent product tracks operating at the intersection of healthcare complexity and emerging AI-driven product patterns.
